Shipping Policy

Welcome to www.watermelonsugar.in, operated by Watermelon Sugar.

We want your order to reach you safely and on time. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your orders across India.

Orders are typically processed within 1–4 working days after order confirmation.
Orders are shipped from our warehouse located in Tamil Nadu, India.

Please note that orders are not processed or dispatched on Sundays or public holidays.

Estimated delivery timelines are as follows:

Location	Estimated Delivery
Tamil Nadu	4-6 working days
Other States in India	7–10 working days

Delivery timelines mentioned above are estimated and not guaranteed. Actual delivery time may vary depending on courier service availability and location accessibility.

Shipping charges (if applicable) will be calculated and displayed during checkout before payment confirmation.

Currently, Cash on Delivery (COD) is not available for orders placed through our website.

Delivery may occasionally be delayed due to circumstances beyond our control, including but not limited to:

• Courier operational delays
• Weather conditions
• Strikes or public holidays
• High order volumes
• Unforeseen logistical circumstances

Watermelon Sugar cannot be held responsible for delays caused by third-party logistics providers.

Customers are responsible for providing accurate shipping details at the time of placing the order.
Watermelon Sugar will not be responsible for delivery failures or delays caused by incorrect or incomplete address details provided by the customer.

Please note: If a shipment is returned due to incorrect address information, additional shipping charges may apply for reshipment.

Customers are advised not to accept packages that appear tampered with, damaged, or opened at the time of delivery.
If a tampered package is accepted by the customer, Watermelon Sugar may not be liable for claims related to missing or damaged items.

Recommendation: Customers are strongly encouraged to record an unboxing video while opening the package for verification in case of any issue.

Watermelon Sugar ships across most serviceable locations within India through third-party courier partners.
However, delivery to certain remote or non-serviceable areas may take longer or may not be possible depending on courier service availability.

Orders are shipped through trusted third-party logistics partners to ensure safe and timely delivery.

Watermelon Sugar reserves the right to modify or update this Shipping Policy at any time without prior notice.
Customers are encouraged to review this policy periodically for updates.

During major Indian festivals such as Diwali, Pongal, or other public holidays, order processing and delivery timelines may be slightly extended due to warehouse holidays, courier service limitations, or increased order volumes.

Watermelon Sugar may observe holiday closures of up to 4–7 days during certain festival periods. Orders placed during these periods may experience processing and delivery delays.

We appreciate your patience and understanding during festive seasons.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at: